Privacy Policy

Privacy Policy

This Privacy Policy describes how WalleandWalle (the "Site," "we," "us," or "our") collects, uses, and discloses your personal data when you visit, use our services, make a purchase at walleandwalle.com (the "Site"), or otherwise communicate with us about the Site (collectively the "Services"). For the purpose of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To deliver the Services, we collect personal information about you from various sources, as outlined below. The data we collect and use depends on your interactions with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Data We Collect

The types of personal data we collect about you depend on your interactions with our Site and your use of our Services. When we use the term "personal data," we mean data that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information you provide directly to us through our Services may include:

  • Contact information such as your name, address, phone number, and email address.
  • Order information including your name, billing address, delivery address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security.
  • Customer support information including any information you provide in communications with us, for instance, when sending a message via the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but in that case, you may not be able to use or access these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies supporting our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit card, or debit card information, billing address) to process your payment, fulfill your orders, and deliver the products or services you have requested so we can perform the contract we have with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Data

  • Providing Products and Services. We use your personal data to deliver the Services as per the agreement we have with you, including processing payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns, exchanges, and other features and functionalities relating to your account.
  • Marketing and Advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and displaying advertisements for products or services to you. This may involve using your personal data to better tailor the Services and ads on our Site and other websites.
  • Security and Fraud Prevention. We use your personal data to detect, investigate, or take action against potentially fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly encourage you not to share your username, password, or other access credentials with anyone else.
  • Communication and Service Improvement. We use your personal data to provide customer support and improve our Services.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use in connection with supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies.

How We Disclose Personal Data

Under certain circumstances, we may disclose your personal data to third parties to fulfill contracts, legitimate purposes, and other reasons within this Privacy Policy, such as:

  • With suppliers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide services and show advertisements to you.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, it's essential to read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information on such sites.

Data from Children

The Services are not intended for use by children, and we do not knowingly collect personal data from children.

Security and Retention of Your Data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security."

Your Rights

Depending on where you reside, you may have certain rights regarding your personal data, such as:

  • Right of access/to know
  • Right to delete
  • Right to correction
  • Right to portability
  • Restriction of processing
  • Withdrawal of consent

Complaints

If you have complaints about how we process your personal data, you can contact us using the information below.

International Users

Please note that we may transfer, store, and process your personal data outside of the country where you live.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise any rights available to you, please contact us at info@walleandwalle.com or reach us at 50 Stanley Street, Central, HK, HK.

In the context of applicable data protection law and unless otherwise noted, we are the data controller for your personal data.